Posts tagged XT

fail

Stupid headline (and question)

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Today the NZ Herald has the Headline Will Telecom Survive?

That’s easy:  YES.  Regardless of the XT issues, the “f&*% you” texts, it will.  The later being nothing at all (the quote,  ‘f*** you” scandal’ was one staff member (or maybe two) saying something highly inappropriate.  No scandal.

Anyway .. back to this headline.  The answer is easy.  YES.  End of story.  The story the Herald runs actually isn’t much about the headline anyway, its more a history lesson, almost unrelated.  It fails to answer the question posed by the headline.  Even if the whole XT network collapsed Telecom would survive, even if their broadband business died it would.  It might kill it’s share price, it might drain it of a bunch of cash, but it would survive.  While the XT issue is going to hit it’s customer base it will FAR from kill it.

Black and White Version: Yes, Telecom will survive.

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cellphone

Telecos may rip us off at times, but where is the user responsibility?

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A NZ Herald headline today was Salesman ‘crippled’ by internet charges.

This was due to what NZ mobile teco’s charge when roaming- $30 per MB in most countries.  So that’s $30,000 per GB – which compares to around $10-$20  per GB if on a plan in NZ (and no, that’s not a mis-print – $30,000 per GB).  (Btw, OZ is one of the few cheaper countries, and ‘only’ $8 or $10 per MB depending if you are on XT ($8) or Voda($10)).

Now I agree with DPF on Kiwiblog here that this is a rip off, but I think some serious points are overlooked in the media analysis: (more…)

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XT Compensation – sounds fair

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Just got an email from Gen-i CE Chris Quin that outlined the compensation for affected XT customers.

I can now confirm the full details of Gen-i’s goodwill gesture. This will be separated into two tiers.

  • Clients whose service was degraded: Two weeks’ worth of base plan charges, including Telecom extras, such as texting or data packages
  • Clients whose service was severely impacted for up to three days between Wednesday 27 January and 10pm Friday 29 January: Four weeks’ worth of base plan charges, including Telecom extras, such as texting or data packages.

Our XT users in the affected areas will have the credits applied automatically to their accounts and do not need to take any action.  They will receive their credit on their next month’s billing.

In addition, to recognise the particular disruption caused in the lower South Island by the outage, Telecom will be working closely with community leaders and local councils to donate more than $250,000 to community projects across the lower South Island.

I see here that the two/four week offer is double what non Gen-i customers get. My initial reaction is this sound very fair.  I am sure some will ask for more, and I hope Telecom are open to this, in GENUINE cases (not just where people say “I need my phone).  As I have blogged earlier, people can help themselves in cases like this by getting a $2 sim card from 2 Degrees, putting it in their XT phone, and then setting up all calls divert to the new number (the great thing about all 3 mobile companies using sim cards now!).

I await with interest the outcome of the investigation.  I wonder if heads will roll, or contracts will be cancelled?

Black and White Version: I think Telecom got the compensation right here.

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fail

Telecom/XT – trust is hard to gain back guys

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Recently the XT network failed. BIG time.  If I was more Internet savvy I might even say “EPIC FAIL” or something similarity poignant.  But I am not, so I won’t.

Anyway, this isn’t the first time it happened, with a similar (albeit slightly shorter outage) of a day in late 2009.

But before I talk about this, I would like to give some (brief) background on where I think the NZ mobile space stands, in particular reference to Telecom and their XT network. (more…)

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iPhone 3Gs Speed Test

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Here it is … an unscientific, but robust test of the new Telecom XT network along side the Vodafone network in New Zealand using an iPhone 3Gs.

Disclaimer: None, since I am a customer of both.

Apologies for the video, it was recorded on an iPhone 2G (which isn’t supposed to have video recording) so the frame rate is rather low.  But you will get the idea.

Update: DARN the video is sideways. Doesn’t effect what you see. Should I apologise again for the glare on the video?

Black and White Version: XT kicks arse!

PS: Can you tell that was my first upload to Youtube and also my 1st video link in a blog? Such a milestone (well for ME it was, mum will be proud).

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It works (iPhone 3Gs on Telecom’s XT network)

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Despite what Vodafone may tell you, despite the scares that Apple say, it’s 100% clear the new iPhone 3Gs works like a charm on Telecom’s new XT network..

If you ask nicely you can even get settings for the iPhone from Telecom stores (unofficially). Just ask any of the geeky looking guys there if they have an iPhone, and if they do they will know the settings for sure.

Voice calls work out of the box (nothing needs to be done). You still need iTunes (on a PC or a Mac), and an active internet connection.

It helps if you have a vodafone sim card to throw in when you activate the phone on iTunes – but once that is done it never needs it again.

For those that need them NOW, here are some of the key ones:

(more…)

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iPhone 3Gs (again!)

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I bit the bullet and bought one (an iPhone 3Gs) this morning. Yep 10th July 2009 – the day they laucnhed them in NZ…

Ironically it was Telecom that helped me decide where. I called my Gen-i account manager when I landed in Wellington this morning to check how long getting a new XT sim took, and he told me that now other apple resellers (such as MagnumMac) also sell iPhones as of today.

So the taxi got diverted to MagnumMac (see below for why).

(more…)

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