Posts tagged KiwiBlog

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AirNZ – the black and the white

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AirNZ  is one of those companies I blog about a fair bit.  Most of the time it’s very positive, but today it’s a mixture.

Today I want to give the black and white version (or the good and the bad, or the bouquet and the brickbat if you prefer) on AirNZ.

The Black (bad bad AirNZ)

  • The new fees for using credit cards etc as payment methods online. I agree with DPF on Kiwiblog and Lance Wiggs. I don’t mind if you add a few $ to all tickets, but object to extra “fees” for everything all the time
  • They STILL haven’t fixed the automatic adding of travel insurance for online bookings (i.e. you have to opt out).  VERY annoying, and I personally think it’s as close to deceptive as you can get without crossing the line
  • Having taxes and landing fees as extras. I know a lot of airlines do this, but it’s quite simply wrong (IMHO).  Extras should be things I can choose to have or not.  I can’t choose to not pay a landing tax or a security fee, so as far as I am concerned, as a customer, it’s just a cost of doing business for the airline, so it should be added it into the ticket price and be done with it.*   The same applies to fuel surcharges of the early 2000′s.  What next a cabin crew wages surcharge because he crew got a pay rise last week?   Stop all the rubbish and just have ONE fee for your basic get me there service and any extras must be OPTIONAL add ons, not compulsory items.  I think this should be regulated by the Commerce Comission so that businesses can’t have extras charges for things that are really just part of the core product (IMHO, it’s like renting a car, and having an extra fee to rent the steering wheel!)

* There is actually one major reason they won’t want to do this.  Those using air-points to pay for tickets are required to pay for these extra fees with cash on top of their air-points payment.  This can be $100 or so for a return trip to OZ, or a few hundred for a return trip to the US, so it would add up to tens of thousands of dollars (possibly a hundred thousand+) for the airline – not something they would want to give up in a hurry.

Update: Here is the link for AirNZ’s new fees for Credit Cards etc.

The Good

AirNZ listen.  Today I received a letter telling me they are returning space+ (or a version of it) to the reconfigured one class Trans Tasman A320 planes.

I see a few online rants about the removal of space plus (which btw I thought was a simple and very good idea when they introduced it on their domestic and short haul international).

But I take my hat of to AirNZ for listening.  As quoted in the letter:

Last week I invited feedback from travelers who experienced the first Seats to Suit Services. The vast majority of the feedback related to the value of additional legroom on an A320 …

… we’ll be making a change to the seating configuration on our A320 to provide a larger zone of seats with significantly increased legroom.”

Well done AirNZ.  You changed something, got feedback and responded with a positive and customer friendly solution.  And I happen to agree – it’s a small thing, but that extra 2-3′ makes all the difference!

Black and White Version: AirNZ’s product gets better by the day.  Their online practices continue to get worse.

Hat tip: My friend Ben M who told me about the AirNZ surcharge well before anyone else blogged about it, well done Ben!

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kiwiblog

Kiwiblog and DPF’s reaction to a dole bludger

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I read KiwiBlog quite a bit, in fact I think it is both my most read blog, and also the 1st NZ based blog I read.

Often DPF (the Author – David Farrar) says lots of stuff I agree with, and while I have occasionally blogged about similar things, especially when the media get lazy and start making stories up, like the sometimes do.  Anyway, this time I actually want to blog about what DPF said, coz it’s just classic (and IMHO a very Paul Henry moment (where someone says what everyone else is thinking).

The background:

The Dominion Post runs a story about how Creative NZ and Wellington City Council jointly funded an unemployed guy to $40,000 to promote the virtues of being unemployed:

Tao Wells, 37, advocates the opportunities and benefits of unemployment and says it is unfair that long-term beneficiaries are labelled bludgers for exploiting the welfare system.

The reaction:

Laughable (and sad at the same time) eh?  Well it was DPF’s reaction that was even funnier (and SOOOO spot on).

It’s unfair that I have to work 60 hour weeks to fund your fucking life style, you bludging wanker.

But it gets better.  The Dominion Post reported the guy’s dole was cut:

Late yesterday afternoon his benefit was cut off after Work and Income learned of the project.

And was quoted saying

Wells denied his pro-unemployment stance was hypocritical when he was being paid $2000 for the project. “We should never be forced to take a job. If you’re forced to take a job it’s a punishment. If a job’s a punishment then society must be a prison.”

To which DPF replied:

Listen Mr Fuckwit, you are not forced to take a job. So long as you don’t want those of us who do work to pay you a benefit, you do not need to ever work again.

I couldn’t have said it better myself.

Black and White Version: The unemployed shouldn’t be forced to do anything.  But to get a payment from the taxpayer, they can, and should.  To paraphrase DPF “Get a job fuckwit”.

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