Vodafone – the good and the bad and the bullshit

Any reader of this blog will know I like Telecom’s XT network.  And no, I am not paid to say that, I don’t work for, nor have I ever worked for a telco (or a supplier to one). I have always just been a customer/end user.

Anyway, I have commented before about how Vodafone’s network does have issues too, but Vodafone issues often go unreportedWell the lastest issue that Voda has are causing quite a stir (along with this blog post on Voda’s crappy network)- not the least of which because they are denying its a problem.   I found their recent excuse most laughable (from this NZ Herlad Story)

At certain times of the day there’s a lot of congestion … What happens in Wellington is they come out of a meeting and all switch on their iPhones at the same time and find it’s congested.

This is either spin (which I think it is) or Vodafone has very serious problems. If a network can’t handle a few dozens smart phones turning on at the same time in a major city, then the network has MAJOR issues.  How do they handle airports (aka a few hundred?)   Actually come to think of it, this is bullshit, since 99% of people don’t even turn phones off, they just put them on silent when in meetings.  So yeah .. cut the crap Vodafone!

Anyway .. the good news is Voda are planning a speed upgrade (maybe because XT keeps kicking their arse in speed tests?)

Good to see voda also understand the real value of their 2G GSM network too

Baird also announced that Vodafone will push out the life of its aging GSM network until at least 2020. If there are problems on the 3G network customers default to the 2G network – ensuring, in most cases, that there is no total loss of service.

He said that customers value the GSM network as a “fall back position”.

“They like the redundancy it offers, so we’ve made the call to keep the GSM network operational for at least another decade.”

I’ve blogged about this a lot, how one of Telecoms issues is they have no fallback from XT (their other network is incompatible).

The BIG difference I see here is how Telecom (XT) and Vodafone respond to their issues.  Telecom fronted up and admitted it, and did something about it while Voda seam to be in denial mode.  Not a good look voda. (In fairness, XT’s issues were more significant, but that’s not the point I am making here – it’s not whether or not issues happen, it’s what they do about them when they do).

Black and White Version: Voda network appears to be under pressure, and lots of unhappy campers.  Speed upgrades coming.

Post to Twitter Post to Delicious Post to Facebook Post to StumbleUpon


Tags: ,,,