Today the NZ Herald reported how the Vodafone network failed on Saturday.
Now normally I would say “it happens”, but in this case I don’t see a flood of FaceBook hate pages, nor demands that Vodafone “fix” it, or silly stories about how poor wee Jane couldn’t call the fireman to get her cat down out of the tree (yes I made that last bit up – but you get the idea). Why not? It seams good enough for Telecom’s XT. As I have blogged previously it’s NOT because Vodafone hasn’t done it before – in fact Vodafone’s 3g network fails MORE than Telecom’s CDMA network does – it’s just it has a back up (ie their 2G network frequency) so many people don’t notice it.
Anyway … I do think Telecom have major issues with XT, the most significant of which is not the hardware issues – but the loss of public confidence in the Telecom brand (result in major customer loss, and even questions about Telecom’s ability to deliver on the 1.5 billion broadband roll out package – a question that wouldn’t have been asked 6 months ago). BUT, and this is the point here, failures happen, and rather than rant on about it on FaceBook crying over spilt milk, DO something about it (that or just shut up). The media need to make sure they are balanced here – lets see how the report the next Vodafone failure – and will they call for a Government enquiry or not.
Black and White Version: XT bashing seams a bit one sided to me (and no I don’t mean XT should go out and bash people – that WOULD be a PR disaster!)
Disclaimer: Anyone from Vodafone’s legal team might want to read by disclaimer page, but in case you want the short version this entire blog is my OPINION. So there. I am allowed to be wrong, coz its what I THINK (although I THINK I am right!)
PS: The irony of me ranting on about people ranting on about stuff is not lost on me. I am smiling on the inside.